All statues are dispatched on a next day delivery service with either UPS, DHL or Royal Mail. Statues are dispatched 1-3 working days from the order date for stock items. Please note that not all statues are in stock, ones that are not have got a rough estimate of the dispatch date on the item page just below the title. Where multiple items are purchased they will all be dispatched together when they are all in stock.

Next day delivery is not guaranteed by the courier, occasionally it will take longer.

Postage for the mainland UK varies depending on the size of the statue. The price will be £6.99 for the smaller ones up to £8.99 for the large ones. All statues that are sent by Royal Mail have the postage included in the price.

Customers who wish to collect their statues will have the postage refunded.


PLEASE NOTE
The courier may deliver to the nearest access point for you to collect if you are not at home or don't leave instructions.

Delivery by courier is Monday to Friday only.

Some of our larger statues (large dogs, large cats etc) are local delivery or collection only items due to their size or difficulty in posting. Local delivery is around the Cobham or East Wittering areas. Help may be required from the customer on our heavier items.

Postage costs are for the UK mainland Zone 1 only. Sorry these are the courier's rules on postage pricing.

The following are the postage rates for other areas of the UK, please purchase as normal and we will send an invoice through paypal for the extra postage costs. Please note that payment can currently only be accepted through paypal for these locations.

The postage is £4 to £6 extra for Northern Ireland.

The postage starts from £12.99 for the Scottish Highlands & Islands (AB37-38, AB45, AB53-56, DD8-10, PH10-11, PH17-PH44, PH49, PH50. PA20 - PA88. KA27 AND KA28. ALL IV, KW, ZE AND HS POSTCODES).

The postage for the Isle of Wight is £12.99

The postage is £18.99 for the Isle of Man.

PLEASE USE THE CONTACT US FROM FOR OTHER LOCATIONS AND MORE INFORMATION.

Sorry but we do not ship outside of the UK

   
Customers who wish to collect their statues are free to do so, the postage will be refunded if you would like to collect from us.
   The statues can be collected from either Cobham (Mon-Thur only) or East Wittering (Mon-Sun). The Cobham address is a collection point only and statues are not kept there,
 the address will be given after purchase. Collection from Cobham can take up to 5 working days. All statues collected from us will be considered as delivered after collection. Collection from Wittering is not always available on Sunday so please check if you have a specific date.
   * Free delivery is available to any customers within the Chichester, Witterings and Selsey 
areas. Help may be required from the customer on our heavier statues.

All of the statues have to be sent by courier due to their weight. All statues are heavy and fragile which requires a lot of packaging to ensure they arrive unbroken. The postage charge is cost price only, we do not make a profit from the postage. The postage is the lowest price we can find for the weight of the parcel.
We very rarely have breakages but in the event of your statue arriving broken please refer to our return policy. We always either replace or give a total refund.

All orders are dispatched on a 24hr delivery service with UPS or DHL, it is not a guaranteed 24hr service but over 95% of statues arrive the next day. The couriers operate a signature on delivery system, so if there is a possibility that you will not be at home, please try to give a date that you will be there. The parcel can also be delivered to another address, either a neighbour, friend or workplace if you are usually not at home in the daytime. No deliveries are timed so the courier will not deliver after 1.30pm for instance, it will depend on when the driver is in your area.


 

The courier may deliver to the nearest access point for you to collect if you are not at home or don't leave instructions.


Please see individual statues for the dispatch times. All of our stock items are dispatched within 2 working days of receiving your order (i.e purchase on Monday and dispatch by Wednesday). Non-stock items are dispatched in 1-2 weeks.We very rarely dispatch statues the same day due to packaging the statues and booking cut off points by the couriers. 

Collection from Cobham can be made Mon-Thurs only. No statues are held at Cobham as it's only a collection point, the address will be given after purchase.

RETURNS
Buyer to pay return postage costs. Item to be wrapped and returned in original packaging to ensure non-breakage. If the item is broken on delivery please send photographs of the damage by either post, phone or email. A full refund or replacement will then be issued.

UNDELIVERED PARCELS

The courier will make between 1-3 attempts at delivery, if non-one is at home they will leave a card. Sometimes they will drop the parcel off at the nearest access point for collection by you. If no contact is made with them for one week they will return the parcel to us. To have the parcel re-sent will require another postage payment. If you would prefer a refund at this point we only refund the statue price not the postage.