General

By using this website you are agreeing to Surrey Ornamental Stoneware's terms and conditions, if you disagree with the conditions you may not use the website. This website is for your personal use and you may not use this for any commercial purpose.
Copyright Notice
All content appearing on this Web site is the property of Surrey Ornamental Stoneware
Copyright © 2016 Surrey Ornamental Stoneware. All rights reserved. As a user, you are authorized only to view, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Surrey Ornamental Stoneware. All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Surrey Ornamental Stoneware. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Surrey Ornamental Stoneware or any third party, except as expressly granted herein.

Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Surrey Ornamental Stoneware and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Surrey Ornamental Stoneware believes that customer conduct violates applicable law or is harmful to the interests of Surrey Ornamental Stoneware and its subsidiaries.

Privacy Policy
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Surrey Ornamental Stoneware and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Surrey Ornamental Stoneware believes that customer conduct violates applicable law or is harmful to the interests of Surrey Ornamental Stoneware and its subsidiaries
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.



Shipping and Delivery
At this time, Surrey Ornamental Stoneware ships merchandise to locations within Great Britain, including it's Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


Return Policy
The returns policy is for all goods purchased on this website or by post. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return the product within 7 working days from one day after date of receipt for any reason at your own cost. Refunds will be returned to the same method used to pay. All of our stone statues are made with natural stone, the Dragonstone range is reconstituted stone and product colour may vary slightly. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, please contact us to arrange return.. If for any reason they are not what you expect you may return the goods and receive either a full refund of your monies or replacement goods within 14 working days of purchase.

If the item is delivered broken please email a picture of the damage and we will either refund or replace the item. This can also be done by phone, the number will be given on request.


Product Availability.

All items are in stock and will be dispatched in 1-2 working days unless stated on the items page which will give an estimated dispatch date.


Delivery

All items are dispatched on a signed for delivery service either by courier or Royal Mail. An estimated delivery time will be given on dispatch but this is not a guaranteed date. We are unable to redirect deliveries once dispatched.

The delivery price is for the UK mainland only which does not include the Scottish Highlands & Islands, Northern Ireland and all UK islands. Please see our shipping section for prices other than the UK mainland.


Privacy Policy

Information You Provide: You provide us information about yourself, such as your name and e-mail address, if you register for an account with us, including by connecting with us via a third-party service.

We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.

No payment details are held by us as all transactions are carried out by third party payment providers.





you place an order, please read these Terms and Conditions carefully as they contain important information about your order. - See more at: http://www.statuesandsculptures.co.uk/terms-conditions/#sthash.UpXXTrru.dpuf