General
By using this website you
are agreeing to Surrey Ornamental Stoneware's terms and conditions,
if you disagree with the conditions you may not use the website. This
website is for your personal use and you may not use this for any
commercial purpose.
Copyright Notice
All content appearing on
this Web site is the property of Surrey Ornamental
Stoneware
Copyright © 2016 Surrey Ornamental Stoneware. All
rights reserved. As a user, you are authorized only to view, print,
and distribute documents on this Web site so long as (1) the document
is used for informational purposes only, and (2) any copy of the
document (or portion thereof) includes the following copyright
notice: Copyright © 2016 Surrey Ornamental Stoneware. All rights
reserved.
Trademarks
All brand, product, service, and
process names appearing on this Web site are trademarks of their
respective holders. Reference to or use of a product, service, or
process does not imply recommendation, approval, affiliation, or
sponsorship of that product, service, or process by Surrey Ornamental
Stoneware. Nothing contained herein shall be construed as conferring
by implication, estoppel, or otherwise any license or right under any
patent, copyright, trademark, or other intellectual property right of
Surrey Ornamental Stoneware or any third party, except as expressly
granted herein.
Terms of Use
This site may contain other
proprietary notices and copyright information, the terms of which
must be observed and followed. Information on this site may contain
technical inaccuracies or typographical errors. Information,
including product pricing and availability, may be changed or updated
without notice. Surrey Ornamental Stoneware and its subsidiaries
reserve the right to refuse service, terminate accounts, and/or
cancel orders in its discretion, including, without limitation, if
Surrey Ornamental Stoneware believes that customer conduct violates
applicable law or is harmful to the interests of Surrey Ornamental
Stoneware and its subsidiaries.
Privacy Policy
This site
may contain other proprietary notices and copyright information, the
terms of which must be observed and followed. Information on this
site may contain technical inaccuracies or typographical errors.
Information, including product pricing and availability, may be
changed or updated without notice. Surrey Ornamental Stoneware and
its subsidiaries reserve the right to refuse service, terminate
accounts, and/or cancel orders in its discretion, including, without
limitation, if Surrey Ornamental Stoneware believes that customer
conduct violates applicable law or is harmful to the interests of
Surrey Ornamental Stoneware and its subsidiaries
We may use your
email address to send you Service-related notices (including any
notices required by law, in lieu of communication by postal mail). We
may also use your contact information to send you marketing messages.
If you don’t want to receive these messages, you can opt out by
following the instructions in the message. If you correspond with us
by email, we may retain the content of your email messages, your
email address and our responses.
Shipping and
Delivery
At this time, Surrey Ornamental Stoneware ships
merchandise to locations within Great Britain, including it's
Islands. The risk of loss and title for all merchandise ordered on
this Web site pass to you when the merchandise is delivered to the
shipping carrier.
Return Policy
The
returns policy is for all goods purchased on this website or by post.
Under the Consumer Protection (Distance Selling) Regulations 2000 you
have the right to return the product within 7 working days from one
day after date of receipt for any reason at your own cost. Refunds
will be returned to the same method used to pay. All of our stone
statues are made with natural stone, the Dragonstone range is
reconstituted stone and product colour may vary slightly. None of the
above terms affect your statutory rights or your rights under the
Consumer Protection (Distance Selling) Regulations when goods are
faulty or incorrectly supplied. In the unlikely event of this being
the case, please contact us to arrange return.. If for any reason
they are not what you expect you may return the goods and receive
either a full refund of your monies or replacement goods within 14
working days of purchase.
If the item is delivered broken please email a picture of the damage and we will either refund or replace the item. This can also be done by phone, the number will be given on request.
Product Availability.
All items are in stock and will be dispatched in 1-2 working days unless stated on the items page which will give an estimated dispatch date.
Delivery
All items are dispatched on a signed for delivery service either by courier or Royal Mail. An estimated delivery time will be given on dispatch but this is not a guaranteed date. We are unable to redirect deliveries once dispatched.
The delivery price is for the UK mainland only which does not include the Scottish Highlands & Islands, Northern Ireland and all UK islands. Please see our shipping section for prices other than the UK mainland.
Privacy Policy
Information You Provide: You provide us information about yourself, such as your name and e-mail address, if you register for an account with us, including by connecting with us via a third-party service.
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
No payment details are held by us as all transactions are carried out by third party payment providers.
