General
By using this website you
are agreeing to Surrey Ornamental Stoneware's terms and conditions,
if you disagree with the conditions you may not use the website. This
website is for your personal use and you may not use this for any
commercial purpose.
Copyright Notice
All content appearing on
this Web site is the property of Surrey Ornamental
Stoneware
Copyright © 2016 Surrey Ornamental Stoneware. All
rights reserved. As a user, you are authorized only to view, print,
and distribute documents on this Web site so long as (1) the document
is used for informational purposes only, and (2) any copy of the
document (or portion thereof) includes the following copyright
notice: Copyright © 2016 Surrey Ornamental Stoneware. All rights
reserved.
Trademarks
All brand, product, service, and
process names appearing on this Web site are trademarks of their
respective holders. Reference to or use of a product, service, or
process does not imply recommendation, approval, affiliation, or
sponsorship of that product, service, or process by Surrey Ornamental
Stoneware. Nothing contained herein shall be construed as conferring
by implication, estoppel, or otherwise any license or right under any
patent, copyright, trademark, or other intellectual property right of
Surrey Ornamental Stoneware or any third party, except as expressly
granted herein.
Terms of Use
This site may contain other
proprietary notices and copyright information, the terms of which
must be observed and followed. Information on this site may contain
technical inaccuracies or typographical errors. Information,
including product pricing and availability, may be changed or updated
without notice. Surrey Ornamental Stoneware and its subsidiaries
reserve the right to refuse service, terminate accounts, and/or
cancel orders in its discretion, including, without limitation, if
Surrey Ornamental Stoneware believes that customer conduct violates
applicable law or is harmful to the interests of Surrey Ornamental
Stoneware and its subsidiaries.
Privacy Policy
This site
may contain other proprietary notices and copyright information, the
terms of which must be observed and followed. Information on this
site may contain technical inaccuracies or typographical errors.
Information, including product pricing and availability, may be
changed or updated without notice. Surrey Ornamental Stoneware reserve the right to refuse service, terminate
orders, and/or cancel orders in its discretion, including, without
limitation, if Surrey Ornamental Stoneware believes that customer
conduct violates applicable law or is harmful to the interests of
Surrey Ornamental Stoneware.
Privacy Policy
At Surrey Ornamental Stoneware, we’re committed to
protecting and respecting your privacy.
This Policy explains when and why we collect personal data
(in this document the words ‘personal
data’ and ‘data’ are used to describe information that is
capable of identifying an individual) about
people who visit our website and/or are clients of the
practice. We will describe how we use that data,
the conditions under which we may disclose it to others, how
we keep it secure, and how you can
access it and make changes if you choose to do so.
We may change this Policy from time to time. Please check
this page occasionally to ensure you’re
happy with any changes. By using our website / registering
as a client, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy
practices should be sent by email to:
sales@surreyornamentalstoneware or by writing to Surrey
Ornamental Stoneware at 21 Legion Way, East Wittering, PO20 8PA.
We will cover:
1. Who are we?
2. How do we collect information from you and what type of
information is it?
3. How is your information used?
4. Who has access to your information?
5. Your choices
6. How you can access and update your information including
the right to be forgotten
7. Retention of information
8. Security precautions in place to protect the loss, misuse
or alteration of your information
9. 16 or Under
10. Transferring your information outside of Europe
11. Review of this policy
1. Who are we?
Our legal name is Surrey Ornamental Stoneware and trade as
that name. All enquiries to sales@surreyornamentalstoneware.co.uk
2. How do we collect information from you and what type of
information is it?
We obtain information about you when you register with the
practice, purchase products or services
from the practice or use our website (for example, when you
complete a contact form). The types of
data we collect and process might include:
Identity Data which will include your first name and
surname for your payment and delivery
Contact Data may include your billing address, email
address and voluntary telephone number
Financial Data may include your payment card details which
are used by a third party (PayPal or Stripe) and not stored.
Transaction Data may include details about payments
between us and other details of
purchases made by you
Technical Data may include your internet protocol (IP)
addresses, browser type and version,
browser plug-in types and versions, time zone setting and
location, operating system and
platform and other technology on the devices you use to
access this site
Profile Data may include purchases. If you choose to
connect with us via social
media, eg Facebook or Twitter, we may collect your username,
your name (including
surname), and your location
Usage Data may include information about how you use our
website, products and services
Sensitive Data We may need to process sensitive data about
you in order to offer you the
best service. An example of this might be a note about
hearing loss or other accessibility
information that might help us help you. We require your
explicit consent for processing
sensitive data, so when we collect and record this
information we will ask you to confirm your
consent to this processing
Marketing and Communications Data. We have no newsletter
and do not send any advertising emails. Emails are only sent to confirm
dispatch or delivery information on your order and to reply to emails sent to
us.
Website recording and use of ‘cookies’
Like many other websites, the http://www.surreyornamentalstoneware.co.uk/
website uses cookies.
'Cookies' are small pieces of information sent by an
organisation to your computer and stored on your
hard drive to allow that website to recognise you when you
visit. They collect statistical data about
your browsing actions and patterns and do not identify you
as an individual. For example, cookies
help us to track which pages you visit on our website. This
helps us to improve our website and
deliver a better, more personalised service.
It is possible to switch off cookies by setting your browser
preferences. For more information on how to switch off cookies on your
computer, visit your settings. Turning cookies off may result in a loss of functionality
when using our website.
Main Cookies used on our site
Google Analytics
These cookies are used to collect information about how
visitors use our site. We use the information to compile reports and to help us
improve the site.
The cookies collect information in an anonymous form,
including the number of visitors to the site, where visitors have come to the
site from and the pages they visited
For more information on Google Analytics’ privacy policy
visit here
- http://www.google.com/analytics/learn/privacy.html
Google Maps
These are Google Maps third party cookies, which are unique
identifiers to allow traffic analysis to
Google Maps.
3. How is your information used?
Surrey Ornamental Stoneware may use your personal data to:
Complete your order
Notify you of changes to your order
Send you communications which you have requested
Where we need to comply with legal or regulatory
obligation
We are legally required to hold some types of information to
fulfil our statutory obligations. We will hold your personal information on our
systems for as long as is necessary for the relevant activity, or as long as is
set out in any relevant contract you hold with us.
The table below describes the way we intend to use your
data, the legal grounds we will use to
process it, and what our legitimate interests are:
Purpose/Activity Type of data Lawful basis for processing you
as a new customer
(a) Identity
(d) Manage payments
(b) Contact
(d) Transaction
(e) Communications
(b) Necessary to meet our professional obligations
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy
policy
(a) Identity
(b) Contact
(d) Marketing and Communications
(b) Necessary to comply with a legal obligation
To administer and protect our business and our site
(including troubleshooting, data analysis,
testing, system maintenance, support, reporting and hosting of
data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests for running our
business, provision of administration and IT services, network security, to
prevent fraud and in the context of a business reorganisation or group restructuring
exercise
(b) Necessary to comply with a legal obligation
To deliver relevant content and information to you – in
addition to reminders - and measure
and understand the effectiveness of our communication
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to see how clients
use our services, to develop them, to grow our business and to inform our
marketing strategy
To use data analytics to improve our website, services, marketing,
client relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests to define types of
clients for our services, to keep our site updated and relevant, to develop our
business and to inform our marketing strategy
4. Who has access to your information?
We will never sell your personal data to anyone.
Neither will we share your information with other companies
for marketing
A login and password are not required for our website, so no
password information is held by us.
You can find out more requesting information on the data
collected about you here:
https://ico.org.uk/for-the-public/personal-information/
7. Retention of information
Your personal data will be retained for as long as it is
necessary to fulfil the purpose for which it is
collected or for business or legal purposes, or in
accordance with applicable laws.
8. Security precautions in place to protect the loss, misuse
or alteration of your information
When you give us personal information, we take steps to
ensure that it is treated securely. All
information transmitted via our website such as third party payment
card details or bank account information is encrypted using industry-standard
256 Bit SSL.
You can confirm this by looking for a padlock symbol in the
address bar of any modern browser, such
as Microsoft Internet Explorer, Apple Safari, Google Chrome
or Mozilla Firefox.
If you send non-sensitive information (eg your email
address, contact details etc) by email, you do so
at your own risk. We’ll do everything we can to ensure its
security.
Links to other websites
If you arrived at our website by clicking a link from a
third-party website, this privacy policy
does not cover the way data may be collected and/or
processed on that third-party-website.
9. 16 or Under
We are keen to protect the privacy of children aged 16 or
under. If you are aged 16 or under‚ please
get your parent/guardian's permission beforehand whenever
you provide us with personal information.
10. Transferring your information outside of Europe
As part of the services offered to you through this website,
the information which you provide to us
may be transferred to countries outside the European
Economic Area (“EEA”). By way of example,
this may happen if any of our servers are from time to time
located in a country outside of the EEA.
These countries may not have similar data protection laws to
the UK. By submitting your personal
data, you’re agreeing to this transfer, storing or
processing. If we transfer your information outside of the EEA in this way, we
will take steps to ensure that appropriate security measures are taken with the
aim of ensuring that your privacy rights continue to be protected as outlined
in this Policy.
If you use our services while you are outside the EEA, your
information may be transferred outside
the EEA in order to provide you with those services.
11. Review of this Policy
We review this Policy regularly. It was last updated in May
2018
Shipping and
Delivery
At this time, Surrey Ornamental Stoneware ships
merchandise to locations within Great Britain, including it's
Islands. The risk of loss and title for all merchandise ordered on
this Web site pass to you when the merchandise is delivered to the
shipping carrier.
Return Policy
The
returns policy is for all goods purchased on this website or by post.
Under the Consumer Protection (Distance Selling) Regulations 2000 you
have the right to return the product within 7 working days from one
day after date of receipt for any reason at your own cost. Refunds
will be returned to the same method used to pay. All of our stone
statues are made with natural stone, the Dragonstone range is
reconstituted stone and product colour may vary slightly. None of the
above terms affect your statutory rights or your rights under the
Consumer Protection (Distance Selling) Regulations when goods are
faulty or incorrectly supplied. In the unlikely event of this being
the case, please contact us to arrange return.. If for any reason
they are not what you expect you may return the goods and receive
either a full refund of your monies or replacement goods within 14
working days of purchase.
If the item is delivered broken please email a picture of the damage and we will either refund or replace the item. This can also be done by phone, the number will be given on request.
Product Availability.
All items are in stock and will be dispatched in 1-2 working days unless stated on the items page which will give an estimated dispatch date.
Delivery
All items are dispatched on a signed for delivery service either by courier or Royal Mail. An estimated delivery time will be given on dispatch but this is not a guaranteed date. We are unable to redirect deliveries once dispatched.
The delivery price is for the UK mainland only which does not include the Scottish Highlands & Islands, Northern Ireland and all UK islands. Please see our shipping section for prices other than the UK mainland.
Privacy Policy
Information You Provide: You provide us information about yourself, such as your name and e-mail address, if you register for an account with us, including by connecting with us via a third-party service.
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
No payment details are held by us as all transactions are carried out by third party payment providers.
