General

By using this website you are agreeing to Surrey Ornamental Stoneware's terms and conditions, if you disagree with the conditions you may not use the website. This website is for your personal use and you may not use this for any commercial purpose.
Copyright Notice
All content appearing on this Web site is the property of Surrey Ornamental Stoneware
Copyright © 2016 Surrey Ornamental Stoneware. All rights reserved. As a user, you are authorized only to view, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Surrey Ornamental Stoneware. All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Surrey Ornamental Stoneware. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Surrey Ornamental Stoneware or any third party, except as expressly granted herein.

Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Surrey Ornamental Stoneware and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Surrey Ornamental Stoneware believes that customer conduct violates applicable law or is harmful to the interests of Surrey Ornamental Stoneware and its subsidiaries.

Privacy Policy
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Surrey Ornamental Stoneware reserve the right to refuse service, terminate orders, and/or cancel orders in its discretion, including, without limitation, if Surrey Ornamental Stoneware believes that customer conduct violates applicable law or is harmful to the interests of Surrey Ornamental Stoneware.

Privacy Policy

At Surrey Ornamental Stoneware, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal data (in this document the words ‘personal

data’ and ‘data’ are used to describe information that is capable of identifying an individual) about

people who visit our website and/or are clients of the practice. We will describe how we use that data,

the conditions under which we may disclose it to others, how we keep it secure, and how you can

access it and make changes if you choose to do so.

We may change this Policy from time to time. Please check this page occasionally to ensure you’re

happy with any changes. By using our website / registering as a client, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to:

sales@surreyornamentalstoneware or by writing to Surrey Ornamental Stoneware at 21 Legion Way, East Wittering, PO20 8PA.  

We will cover:

1. Who are we?

2. How do we collect information from you and what type of information is it?

3. How is your information used?

4. Who has access to your information?

5. Your choices

6. How you can access and update your information including the right to be forgotten

7. Retention of information

8. Security precautions in place to protect the loss, misuse or alteration of your information

9. 16 or Under

10. Transferring your information outside of Europe

11. Review of this policy

1. Who are we?

Our legal name is Surrey Ornamental Stoneware and trade as that name. All enquiries to sales@surreyornamentalstoneware.co.uk

2. How do we collect information from you and what type of

information is it?

We obtain information about you when you register with the practice, purchase products or services

from the practice or use our website (for example, when you complete a contact form). The types of

data we collect and process might include:

 Identity Data which will include your first name and surname for your payment and delivery

 Contact Data may include your billing address, email address and voluntary telephone number

 Financial Data may include your payment card details which are used by a third party (PayPal or Stripe) and not stored.

 Transaction Data may include details about payments between us and other details of

purchases made by you

 Technical Data may include your internet protocol (IP) addresses, browser type and version,

browser plug-in types and versions, time zone setting and location, operating system and

platform and other technology on the devices you use to access this site

 Profile Data may include purchases. If you choose to connect with us via social

media, eg Facebook or Twitter, we may collect your username, your name (including

surname), and your location

 Usage Data may include information about how you use our website, products and services

 Sensitive Data We may need to process sensitive data about you in order to offer you the

best service. An example of this might be a note about hearing loss or other accessibility

information that might help us help you. We require your explicit consent for processing

sensitive data, so when we collect and record this information we will ask you to confirm your

consent to this processing

 Marketing and Communications Data. We have no newsletter and do not send any advertising emails. Emails are only sent to confirm dispatch or delivery information on your order and to reply to emails sent to us.

 Website recording and use of ‘cookies’

Like many other websites, the http://www.surreyornamentalstoneware.co.uk/ website uses cookies.

'Cookies' are small pieces of information sent by an organisation to your computer and stored on your

hard drive to allow that website to recognise you when you visit. They collect statistical data about

your browsing actions and patterns and do not identify you as an individual. For example, cookies

help us to track which pages you visit on our website. This helps us to improve our website and

deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit your settings. Turning cookies off may result in a loss of functionality when using our website.

 Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytics’ privacy policy visit here

- http://www.google.com/analytics/learn/privacy.html

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to

Google Maps.

3. How is your information used?

Surrey Ornamental Stoneware may use your personal data to:

 Complete your order

 Notify you of changes to your order

 Send you communications which you have requested

 Where we need to comply with legal or regulatory obligation

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

The table below describes the way we intend to use your data, the legal grounds we will use to

process it, and what our legitimate interests are:

Purpose/Activity Type of data Lawful basis for processing you as a new customer

(a) Identity

(d) Manage payments

(b) Contact

(d) Transaction

(e) Communications

(b) Necessary to meet our professional obligations

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(a) Identity

(b) Contact

(d) Marketing and Communications

(b) Necessary to comply with a legal obligation

To administer and protect our business and our site (including troubleshooting, data analysis,

testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and information to you – in addition to reminders - and measure

and understand the effectiveness of our communication

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to see how clients use our services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, services, marketing, client relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of clients for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

4. Who has access to your information?

We will never sell your personal data to anyone.

Neither will we share your information with other companies for marketing

A login and password are not required for our website, so no password information is held by us.

You can find out more requesting information on the data collected about you here:

https://ico.org.uk/for-the-public/personal-information/

7. Retention of information

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is

collected or for business or legal purposes, or in accordance with applicable laws.

8. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. All

information transmitted via our website such as third party payment card details or bank account information is encrypted using industry-standard 256 Bit SSL.

You can confirm this by looking for a padlock symbol in the address bar of any modern browser, such

as Microsoft Internet Explorer, Apple Safari, Google Chrome or Mozilla Firefox.

If you send non-sensitive information (eg your email address, contact details etc) by email, you do so

at your own risk. We’ll do everything we can to ensure its security.

Links to other websites

If you arrived at our website by clicking a link from a third-party website, this privacy policy

does not cover the way data may be collected and/or processed on that third-party-website.

9. 16 or Under

We are keen to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please

get your parent/guardian's permission beforehand whenever you provide us with personal information.

10. Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us

may be transferred to countries outside the European Economic Area (“EEA”). By way of example,

this may happen if any of our servers are from time to time located in a country outside of the EEA.

These countries may not have similar data protection laws to the UK. By submitting your personal

data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EEA, your information may be transferred outside

the EEA in order to provide you with those services.

11. Review of this Policy

We review this Policy regularly. It was last updated in May 2018

Shipping and Delivery
At this time, Surrey Ornamental Stoneware ships merchandise to locations within Great Britain, including it's Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Return Policy
The returns policy is for all goods purchased on this website or by post. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return the product within 7 working days from one day after date of receipt for any reason at your own cost. Refunds will be returned to the same method used to pay. All of our stone statues are made with natural stone, the Dragonstone range is reconstituted stone and product colour may vary slightly. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, please contact us to arrange return.. If for any reason they are not what you expect you may return the goods and receive either a full refund of your monies or replacement goods within 14 working days of purchase. We do not offer a guarantee on lowest price, although you can return the statue for this reason we don't pay return costs.

If the item is delivered broken please email a picture of the damage and we will either refund or replace the item. This can also be done by phone, the number will be given on request. The statues are stonecast from hard-wearing reconstituted limestone. There can be occasionally be minor blemishes as they are statues not sculptures.

Product Availability.

All items are in stock and will be dispatched in 1-2 working days unless stated on the items page which will give an estimated dispatch date.

Delivery

All items are dispatched on a signed for delivery service either by courier or Royal Mail. An estimated delivery time will be given on dispatch but this is not a guaranteed date. We are unable to redirect deliveries once dispatched.

The delivery price is for the UK mainland only which does not include the Scottish Highlands & Islands, Northern Ireland and all UK islands. Please see our shipping section for prices other than the UK mainland.

Privacy Policy

Information You Provide: You provide us information about yourself, such as your name and e-mail address, if you register for an account with us, including by connecting with us via a third-party service.

We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.

No payment details are held by us as all transactions are carried out by third party payment providers.